In terms of revenue, the field service management software business will be worth $1.7 billion in 2021, with an annual growth rate of 10.1 percent. Isn’t it shocking?
As a business owner, you must implement the best field service management (FSM) software system to streamline your operations and boost productivity.
What are the benefits of FSM software for your company? What distinguishes FSM software from others?
We’ve written an article that provides thorough information on the primary advantages of field service management software for your company to address these concerns.
What is Field Service Management(FSM) Software?
Field service management (FSM) software assists you in achieving your company objectives and increasing productivity. The general goal of a business owner is to make a profit by achieving two key objectives: optimal resource utilization and increased customer satisfaction.
Customer expectations for outstanding customer service are rising all the time these days. FSM software alleviates this strain by assisting your company in obtaining practical solutions like improved communication with employees, customers, and management.
The company that implements the FSM software seizes the opportunity to get to the top of the competitive world. FSM typically integrates your company’s critical components to create an outstanding customer experience for your loyal customers and help your company develop.
Who Can Use FSM Software?
An engineering services company, industries, subcontractors, contractors, marketing specialists, specifically, which deals with specific contracts working on the workforce outdoors, can benefit from field service management software.
FSM software is primarily used in telecommunications, waste management, public transportation, and even healthcare. Field service techs, team supervisors, dispatchers, accounting personnel, and much more use FSM software to a large extent in any firm.
Important Benefits of Field Service Management Software in 2022
Now it’s time to look at some of the most common advantages of a field service management solution for achieving your company objectives.
1. Work Orders get simplified
Many sectors still rely on paper for paperwork or out-of-date software to keep track of daily work orders. Delays in arranging a given job, scheduling overlaps, dispatching issues, more inaccurate data entry, and even high-cost demands are all consequences.
Every task, including the best route to the site, tools used, inventory management processing, customer’s service history, creating service reports, and other similar information (description, address, images), is transmitted to the worker’s mobile device with the aid of FSM software.
It allows the business to remove paper-based field services and streamline field service procedures quickly.
2. Job scheduling gets improved
Field service management software aids in the efficient creation and management of various jobs. A field service company relies on its timetable and dispatch staff to ensure a seamless working procedure. By using a sound system, the company enhances its scheduling criteria.
Simply said, incorporating FSM into your business analysis and planning has a significant impact on on-time technicians, reduced double-booking, and the proper technician for all types of jobs. A faulty scheduling system causes turmoil and potentially a substantial loss of revenue.
3. Routing Optimization and Scheduling Improve Operational Efficiencies
Route optimization is only the first step in your day-to-day business operations. If the planning team and the transportation department in your company are functioning in silos, it will be challenging to improve the operational duties that your employees execute during the route planning process.
There are a variety of route optimization tools available to assist an organization’s planners with their daily planning operations.
To address these difficulties, the FSM software solution enables you to automate scheduled assignments, route planning, monitoring, transportation cost reduction, mining, time and effort savings, and a reduction in customer service levels.
4. Improved Resource Management
The field services management software improves their profitability by properly optimizing critical areas such as field workers assignment and routing based on competence level.
“Dispatch optimization allows teams to accomplish as many jobs as feasible in a day,” says Feblowitz. It cuts down on driving time, boosts productivity, and lowers pollutants and fuel costs.”
Let’s look at an example. In source refrigeration & HVAC, replacing the manual dispatch method with a field service management system helps to build more impressive and realistic routes. Only one region has a 35 percent drop in field technicians to maintain complete service level compliance.
“Instead of someone computing this information in their minds,” explains Hal Kolp, vice president of information technology at source refrigeration & HVAC, “we required a method to establish the strategy in a uniform fashion across all sites.”
5. Customers and field service technicians should be able to communicate effectively
Customer acquisition and customer retention are the two most important goals for any business. If your customers are dissatisfied with your services or products, you will lose them. Better communication with the field service professional that comes to your location to fix your client’s issues is an excellent method to improve customer satisfaction.
Using their mobile devices, the technicians often record relevant service notes, diagnostics, test results, quality data, components consumed and labour expended in the device, and on-arrival capture as image/video.
They deliver real-time information in accordance with corporate needs in order to keep customers happy and improve customer service using a variety of innovative methods. Customers who utilize the tools, on the other hand, may follow the technician’s whereabouts.
When we use correct FSM software in our organization, customer engagement improves as well. The most popular CRM systems, such as Salesforce, SAP, or ZoHo, integrate with your FSM system to popularize company.
6. Work Automation
Field service management software is critical for automating several jobs that work as a series of events that take place outside of the office in a very streamlined manner.
It typically eliminates the roadblocks and costs that contribute to time waste and wasteful activities, specifically spanning from ideal planning, standard asset management (EAM/CMMS), and the capacity to schedule many modifications on a daily basis.
The task coordination procedures are made easier by FSM software’s dynamic scheduling engine, which is exclusively responsible for maintaining all planning and scheduling variables, as well as their related dependencies. The choice is usually made outside of the purview of the manual dispatch environment and is then incorporated into the software.
7. Working with the Knowledge Base and Client Information
A database including complete information about all clients, their linked history, and certain necessary technical instructions is the most significant asset for any organization. As a result, there will be no cost to the organization if any of the personnel are unavailable, leave the job, or become ill.
The rationale for this is that the work process will continue since a replacement will be available for that specific individual because the company has the past job history.
8. Tracking Devices
The FSM software, which is often used in conjunction with telematics technology, allows the organization to have complete control over the position of any piece of equipment. Kärcher, for example, incorporates a SIM card inside their equipment in order to collect data.
As a result of the right use of M2M technologies and 4G, the mobile app may quickly connect with each machine and execute data collecting rapidly in order to preserve accurate data and the individuals who use that data.
Because GPS tracking is feasible, any piece of information, such as a stolen machine, unauthorized use of the equipment, and so on, may be easily obtained.
The field service management system takes care of practically everything that boosts your company’s efficiency and gives field staff or individuals the tools they need to do their tasks better.
You may simply take advantage of the benefits of developing interactive client interactions, lowering operating expenses, and improving cash flow if you engage in a field service solution.