A Chromebook is ideal for web browsing, emailing, and occasional word-processing jobs. In addition, you may download apps for gaming, streaming, entertainment, and other computer chores. It’s also vital to note that Chromebook can run Android apps. The Google Play Store must be functional for apps to work, though. Unfortunately, your Chromebook won’t always work how you want it to. If you have problems with Google Play Store not working on a Chromebook, try the fixes below.
Google Play Store Not Working On Chromebook? How To Fix
Verify Chromebook Is Compatible
While Google Play is supported by default on most contemporary Chromebooks, older models may not. Likewise, your Chromebook may not support Android apps if you don’t see Google Play or it’s greyed out. Check the model of your Chromebook against Google’s list of Chromebooks that support Android apps to make sure it supports Google Play and Android apps. Need to be supported? You will need to consider upgrading, sorry!
Due to issues in the current version of Chrome OS installed on your Chromebook, Google Play Store may not work. Your Chromebook should update automatically, but you may choose to check for updates manually. For instance, you could be required to install a Google update that might fix your Play Store problem. To manually update your Chromebook, follow these instructions. Go to Settings > About Chrome OS > Check for Updates to update your Chromebook.
Note that your Chromebook must restart following an update, so save your work and other information.
Note: If your work and/or school manages your Chromebook, the option to update may be available elsewhere. Thus, you must contact the IT department to confirm that it is current.
Update Google Play App
You can update the app if your Chromebook is up-to-date and your Google Play Store still needs to be fixed. On your Chromebook, update the Google Play app.
1 – Start the Play Store and click the profile symbol in the upper-right corner.
2 – Select Settings from the drop-down menu.
3 – Expand the About section of the Settings page.
4 – Click the Update Play Store button under the Play Store version heading.
5 – Wait for any Play Store updates, restart the app, then check to see whether Google Play Store is working.
Provided your Chromebook supports Android apps, you may have freezing or launching issues with Google Play. So, a smart place to begin troubleshooting is to restart your Chromebook.
1 – Click the clock to open the Quick Settings panel in the lower-right corner of the screen to restart your Chromebook.
2 – Once the menus open, click the power button to shut down the device promptly. Please wait for your Chromebook to shut down completely before pushing the Power button to restart it.
3 – After restarting your Chromebook, sign in and check if Google Play Store is working.
Verify Google Play Is Enabled
Google Play Store has not been enabled or was disabled for some reason, which is another reason it’s not working. On a Chromebook, activate the Play Store.
1 – Click the clock symbol in the lower-right corner to choose the Settings option from the Quick panel.
2 – When Settings open, choose Apps from the left panel; Google Play Store should appear in the right column.
3 – If the Install apps and games from the Google Play option is available on your Chromebook, select it.
4 – Open the Launcher once you’ve confirmed it’s enabled, and you should see the Play Store app.
Log Out of Guest Mode
If Guest Mode is enabled on your Chromebook, the guest user cannot install or delete apps. Google Play will thus not appear. Exit guest mode and re-login using your Google account credentials if you’re in it for whatever reason. You should then be able to install apps from Google Play.
Clear Google Play Cache
You may clear the cache for Google Play on Chromebook just as you would on Android to prevent apps from crashing or freezing. Do the following to clear the Play Store app cache.
1 – Go to Settings > Apps > Manage your apps.
2 – Click the Play Store option.
3 – Select the More settings and permissions option.
4 – On the App Info page, click Storage.
5 – Click the Clear cache button.
6 – When the verification message app displays, click OK.
7 – After selecting the option to clear the cache, the User data and the number of cache entries will be shown.
8 – Open Google Play and test whether it works after clearing the cache.
Check Chromebook Diagnostics
If you need help getting Google Play to work, there may be a more serious problem. First, consider running a diagnostic scan on your Chromebook. A diagnostics check will assist in identifying problems with the hardware of your Chromebook, including the CPU, Memory, battery, and other components. In addition, you may test individual components using the Diagnostics tool to determine which one is malfunctioning. Then, try restarting Google Play Store if you can identify the problematic component and get it working.
Using one or two of the following options should get your Chromebook up and running if you’re having problems with the Google Play Store not working. For example, if you do not see Google Play and cannot activate it, your school or workplace’s IT administrator may have disabled it. Speaking with the administrator to turn it on in such a scenario would be best.