Netflix may be one of the world’s most popular video streaming services, but that doesn’t mean it’s always a pleasure to use. The dependency on apps, internet access, and third-party hardware can occasionally result in Netflix not working: official apps crashing, not opening correctly, being unable to play movies and TV shows, or loading a black screen on your TV set and/or tablet.
Note: These troubleshooting procedures apply to any devices from which Netflix may be accessed, including your computer, tablet, smartphone, smart TV, gaming device, or other streaming devices.
First, Try General Netflix App Troubleshooting
Even though the Netflix app is accessible on various platforms, some solutions for fixing a faulty app that works on every device.
1 – Check to see whether Netflix is down. Well, If the Netflix app fails to load or a movie or TV show fails to start, it might be because the Netflix service is down or unavailable. Use that URL to check if there is an issue with Netflix’s servers. If there is, all you can do is wait for them to fix it.
2 – Restart your device. It’s almost become cliché, but restarting your device will frequently fix a faulty app or system problem.
3 – Check your internet connection or phone signal. Netflix will not work if your internet connection is down. First, check that your Wi-Fi or cellular connection is turned on and that your device hasn’t been accidentally set to Airplane mode. Then, test other apps to see if they can connect to the internet.
4 – Reboot your router. If your internet connection is down or you appear to be connected, but your apps aren’t working properly, the problem could be with your network hardware.
5 – Update your Netflix app. As with system updates, it’s critical to keep the Netflix app up to date since the most recent version may be required to run on your device or connect to the Netflix servers for streaming movies. An app update may also fix any Netflix error codes, such as UI-800-3, that you are experiencing.
6 – Log out of Netflix and Log in again. It’s a basic yet effective approach that takes a few minutes to implement.
7 – Reinstall the Netflix app. Often, deleting and reinstalling the Netflix app can fix any problems you’re experiencing. On most devices, deleting and reinstalling an app is simple, requiring simply a new download from the relevant app store.
Tips: If you’re having difficulties reinstalling Netflix on a Samsung smart TV, highlight the Netflix app with your cursor, then press the Tools button on your remote, and then select Reinstall.
8 – Sign out of Netflix on all devices. Using Netflix on several devices, even if your subscription permits it, can occasionally generate issues inside the Netflix servers. You may fix this issue by logging out of Netflix on all of your devices at the same device. After logging in, go to the Netflix website and click the Account Settings button in the top-right corner. Next, make sure you click Sign out of all devices, wait a few minutes, and then log back into your device.
You may also do this through your mobile device’s app. Open the More menu at the bottom, select Account, and select Sign out of all devices.
9 – Update your operating system. Well, Whether you’re using a smart TV, gaming console, smartphone, or tablet, you should always strive to keep it up to date with the latest operating system, as certain apps will cease working if they detect a system update is available. For example, a system update can help fix any bugs preventing the Netflix app from working properly.
10 – Call your internet service provider. Well, At this point, if Netflix’s servers are working correctly and you have tried all that you can to get the app working, the reason Netflix is down might be due to a problem with your ISP, which is out of your control.
How To Fix Netflix Not Working On A Roku
If the basic instructions above don’t work in getting the Netflix app working on your Roku, the best answer may be to deactivate and then reactivate your connection to the app. This is how you do it on each Roku model.
1 – Roku 1: Press the Home button on your Roku controller and click Settings, then Netflix Settings. You should see an option labeled Disable. Click on it.
2 – Roku 2: Highlight the Netflix app icon in the Home Menu and press the star key on your Roku control. Click Remove channel, then click it again to confirm the deactivation.
3 – Roku 3, Roku 4, and Roku TV: Well, Move the cursor to the left to open Netflix menu from within the Netflix app. Next, click on Settings, then Sign out, and finally Yes.
How To Fix Netflix Not Working On A PlayStation 4 Console
Sony’s PlayStation 4 console, like the Xbox One, can run streaming apps such as Netflix. Try these two solutions if you’re having trouble with your Netflix app on your PS4.
1 – Check if PSN is down. Well, If the PlayStation Network online service is down, some apps may not be working. Also, You can check if PSN is running via its official status page.
2 – Quit the PS4 Netflix app. Even if you move to a video game or another app, PlayStation 4 will continue to run in the background. Closing your open apps might help your PS4 function better and refresh the apps to fix any bugs you may be experiencing. To close a PS4 app, highlight it on the home screen and press the Options button on your PS4 controller. A new menu with the option to Close Application will appear. To close the Netflix app, click on it. You may now reopen it as you normally would.
How to Fix Netflix Not Working On A Samsung Smart TV
Smart TVs are TV sets that allow apps to be placed directly on them without any additional hardware. There is an official Netflix app for select smart TVs, although Samsung’s smart TVs have been known to have problems. If the troubleshooting above steps does not fix the problem, try the following solutions.
1 – Unplug Samsung smart TV for 30 seconds. Well, Turning the TV on and off again can frequently work, but leaving it off for at least 30 seconds allows everything to reset and start over when it’s turned on again.
2 – Disable Samsung Instant On. The Samsung Instant On may get your TV up and running faster, but it may interfere with apps like Netflix. Well, Turning it off may get everything working correctly again. Also, To disable Samsung Instant On, open Settings and then click on General.
3 – Do a hard reset. It should be your last resort while working to reactivate the Netflix app on your Samsung smart TV. A hard reset will restore your TV to factory settings, erasing all of your smart TV apps and settings. Fortunately, the Samsung remote management staff can do a hard reset for you, and it only takes five to ten minutes. Call Samsung technical assistance at 800-SAMSUNG and request a hard reset of your smart TV set from the Samsung remote management team.
Please keep in mind that as of December 2019, Netflix no longer supports older Roku devices. According to the streamer, “technical difficulties” prevent it from supporting the following Roku models: Roku 2050X, Roku 2100X, Roku 2000C, Roku SD Player, Roku HD Player, Roku XR Player, and Roku SD Player.
How To Fix Netflix Not Working On An Xbox One Console
The Xbox One consoles from Microsoft include several popular streaming apps, including Twitch, YouTube, and, of course, Netflix. If you’re experiencing trouble getting the Xbox One Netflix app working as it should and have exhausted all of the basic advice listed above, you may need to attempt the following remedies.
1 – Check if the Xbox network is down. Many Xbox One apps and functions will not work if the Xbox network online service is down.
Go to the official Xbox network status page and check for a green checkmark next to Xbox One Apps to see if it’s working. If a checkmark appears, the Xbox network app feature is working. If there is not a checkmark next to it, it means that sections of the Xbox network are down, and you’ll have to wait for them to come online up. The downtime might extend from a few minutes to many hours.
2 – Quit the Xbox One Netflix app. If the Netflix app on your Xbox One is acting up, try closing it and reopening it. To do so, pull up the guide by pressing the circular X button in the middle of your Xbox controller and selecting the Netflix app from the list of recently used apps. Once it’s highlighted, press the three-line menu button on your controller, followed by Quit from the popup menu. Netflix should now entirely close, and you may open it as usual.
Why Is Netflix Not Working On AppleTV?
If Netflix indicates it is presently unavailable, the app may require an update. In addition, it might point to an issue with connectivity. Restarting Apple TV, changing the firmware, and restarting your home network are among troubleshooting procedures.
Why Is VPN Not Working On Netflix?
If you see an error notice that states, “You seem to be using an unblocker or proxy,” it implies Netflix has identified you’re using a VPN and is blocking its server IP, or the VPN you’re using isn’t compatible with Netflix. For example, if you’re attempting to watch content only available in your own country, unplug the VPN and try again. You can also attempt to connect to a new server and/or update the VPN software.
Why Is My Netflix Sound Not Working?
If you’re getting video but no sound, it usually implies there’s a problem with the material you’re watching or an issue with your speakers. Play another video to see if you can obtain sound. If you don’t, make sure the volume on your viewing device is turned up, check the audio settings on your device, and restart it if required.
Why Is Netflix Party Not Working?
If you’re encountering problems with Netflix Party (now known as Teleparty), first make to see if Netflix is experiencing issues by utilizing an issue like Downdetector. Then, make that the host provides the right link to each viewer. Rebooting your computer and/or router, as well as deleting and reinstalling the Netflix Party addon, are other options.